Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about Muiderslot Castle

When was Muiderslot Castle built?

The castle was originally built in 1285 by Count Floris V.

Who lived at Muiderslot Castle?

The most famous resident was the poet and historian P.C. Hooft, who lived there for nearly 40 years.

What was the original purpose of the castle?

Muiderslot was built as a strategic fortress to enforce a toll on the Vecht river trade route.

How big are the castle walls?

The original medieval walls are impressively thick, measuring over 1.5 meters.

Is the castle’s interior authentic to the medieval period?

The interior has been meticulously restored and furnished to reflect life during the 17th-century Golden Age.

What is the Muiderkring?

The Muiderkring, or “Muiden Circle,” was a salon of poets, artists, and scholars who met at the castle under P.C. Hooft’s residence.

What is the castle’s “Vergeetkerker”?

The “Vergeetkerker” is an oubliette, a pitch-black dungeon accessible only through a hatch.

Is Muiderslot a UNESCO World Heritage site?

Muiderslot Castle is part of the Defence Line of Amsterdam, which is a UNESCO World Heritage site.

How long does a typical visit take?

A standard visit to the castle and grounds typically takes between 2 to 2.5 hours.

Can I get a guided tour of the castle?

Entry includes a free audio tour, but you can also book a guided tour for a more in-depth experience.

Is the castle accessible for people with mobility issues?

The castle interior is not wheelchair accessible due to its narrow staircases, but the grounds, gardens, and courtyard are.

Are dogs allowed in the castle?

Only registered service dogs with a valid ID are permitted inside the complex.

Is there a café or restaurant at Muiderslot?

Yes, there is a café located in the castle courtyard that serves light meals and refreshments.

How far is Muiderslot from Amsterdam?

The castle is located approximately 15 kilometers southeast of Amsterdam, a short drive or bus trip away.

Do I need to book my tickets in advance?

Booking tickets online is highly recommended, especially during peak season, to ensure your entry.